Preorders
The preorder is refundable in full any time before your stick ships. Email hi@peptidesticks.com with the email address used for your reservation and we will process the refund to the original payment method.
Refund timing depends on your bank or card issuer, but most refunds appear within 3 to 5 business days after processing.
Before launch
Before shipment, we will email you with shipping details and any product updates. You pay the price shown at checkout and nothing further. If the timing or product details are not right for you, you can cancel and receive a full refund.
After shipment
For hygiene reasons, opened skincare products cannot be returned or resold. If your order arrives damaged, incorrect, or missing an item, email us within 30 days of delivery with your order number and photos if helpful. We will make it right with a replacement, refund, or store credit depending on the situation.
Formula fit
If a stick is not the right fit after it arrives, email us. We cannot promise returns on opened product, but we will help with routine guidance and, where reasonable, a store credit or replacement option.
Contact
Refund requests can be sent to hi@peptidesticks.com.
Peptide Sticks™
2219 Main St
Santa Monica, CA 90405
hi@peptidesticks.com